Conflict among team members happens. It is natural and expected to occur when people come together to work in a team towards a common goal as part of their initiative or project. The process of facilitating conflict is not done through avoiding it, but rather knowing how to create a space for conversation and dialogue in which the different opinions are heard in order to reach agreement within the team. The process requires that all the team members are on the same page and that their concerns and questions are addressed.

Youssef from La Maison de Syrie talks about how communication helps in coming to an agreement to decisions between the members of the board which is composed of just 5 people.

Video Transcript

Mozynah Nofal highlights the importance of emphasizing the team’s common objective and vision in resolving conflict and bringing people back to what is important and why they came together in the first place.

Video Transcript

In your e-Portfolio, answer the following questions:

  • Think of a situation where there was a conflict within the team you were working in. What caused this conflict? Was it resolved? How?
  • How would you resolve conflict within your team? How would you consolidate different opinions?